FAQS

We recommend you observe the following instructions:

- Cold hand wash or gentle machine wash at 40°C immediately after each use, ensuring all salt, sand and chlorine is removed

- Do not soak

- To dry, squeeze off excess water and lay flat or delicate spin

- Avoid drying in direct sunlight  

- Do not iron, bleach, wring, tumble dry, dry clean or wash in warm or hot water

- Store in a cool dry place

- Avoid oils and tinted sunscreen

- Do not stretch or pull your swimwear with force

- We do not take responsibility for the balling of fabrics and loss of elasticity

- Do not wear your swimwear in spa baths as fading and damage to your swimsuit may occur 

- Avoid rough surfaces

- Do not roll up or pack when wet

 

At SUZU, we want you to feel amazing in your swimwear, which is why we've got your back when it comes to finding the perfect fit. Our swimsuits come in sizes XS (6) to XXL (16) for women of all shapes. Our size guides are available on each product page to ensure you get the right size. Need a little extra help? We understand that choosing your size may be difficult, if you need further assistance, please email us at customercare@suzu.ltd We're here to make sure you feel confident and comfortable in your SUZU pieces!

Please note our swimwear is designed to fit firm. High-waisted bottoms and one-pieces will feel firm when pulling up over your hips due to the extra fabric coverage which should help to eliminate bagging and wrinkling. If you prefer a less firm fitting swimsuit, we recommend that you order a size larger than your regular size.

SUZU also offers three variations in the cut of the swimwear bottoms we design:

Full Coverage – this cut offers the most coverage 

Medium Coverage – this cut offers some coverage 

Cheeky Coverage – this cut offers the least coverage 

 

Occasionally some items may be available for sale on our website as a Pre-Order. This means that the stock hasn’t arrived to us yet, but we are offering it for pre-sale, to allow you to secure the stock. We do this with high demand items to give you the opportunity to secure one. These items will be marked as Pre-Order, with an estimated date of arrival listed in the product description. You may cancel a Pre-Order up until the time your order has been processed. To cancel, email us at customercare@suzu.ltd

We accept all major credit and debit cards (Visa, Mastercard, AMEX), as well as PayPal, Apple Pay, AfterPay and Klarna. GST is included in the product price.

Unfortunately not. Only one promo/discount code can be used per transaction.

 

We get it – mistakes happen, and we're here to help! If you need to make any changes to your order, send us an email at customercare@suzu.ltd with your order number in the subject line, and we'll do our best to assist with any changes you need. While we strive to process orders swiftly, there's a chance your order may have already been shipped. If that's the case, don't worry – you can still return it to us for a store credit. Please keep in mind that return shipping costs are the responsibility of the customer. Once received, we'll issue a store credit equivalent to the value of your purchased items.