SHIPPING
FREE SHIPPING on all Standard Post orders to:
Australia, New Zealand, United States, Canada & the United Kingdom.
Standard Post is delivered in approx. 5-8 business days.
Flat rate Express Post on all Domestic orders: $15 (3-5 business days).
Flat rate Express Post on all International orders: $30 (3-5 business days).
Orders are dispatched from Australia via Australia Post or DHL Express.
DHL is unable to deliver to PO Boxes. A signature is required upon delivery, if DHL have an unsuccessful delivery attempt, they will be in touch to arrange redelivery. Please note if DHL are unable to reach you, your parcel will be returned to Australia and can only be redelivered at your own expense.
We do our best to dispatch orders by the next business day however please allow 48 hours to process. SUZU does not ship on Saturdays, Sundays or Holidays.
TRACK YOUR ORDER
Once your order has been shipped, you will receive an email containing your tracking information. All the tracking details are in the email, but if you'd like the quick links to track your order, please see:
International order tracking via DHL EXPRESS here
Domestic Australian tracking via Australia Post: https://auspost.com.au/mypost/track/#/search
INTERNATIONAL CUSTOM & IMPORT FEES
SUZU is not responsible for the buyer’s custom, duties, tax and clearance fees. These fees are enforced by your residing country. Customers who refuse shipment will still be charged. PLEASE BE AWARE OF YOUR COUNTRY’S TAX AND IMPORT REGULATIONS BEFORE COMMITTING TO YOUR PURCHASE.
Extra charges (sales tax, clearance and customs duty) may occur depending on your residing country and local customs charges. Please check your country's import regulations before you place your order as these charges are at the receiver’s expense. If the order is returned to sender, the duties and tax charges will be deducted from the order payment if it needs to be reversed. Please note that delays due to custom procedures are beyond our control and must be resolved by the receiver. Unfortunately, SUZU has no control over these charges, and customs policies and import duties vary widely from country to country.
The customer takes full liability for all postal charges, return shipment costs, duty and custom charges and handling fees should they refuse to accept a parcel due to import duties or taxes and you will not be refunded for your order.
Tax Threshold Guide
Australia: Domestic orders will not incur taxes
NZ: Orders over the value of 400 NZD will incur import taxes and duties. Orders under this amount do not incur these taxes and duties
UK: Orders over the value of 150 GBP will incur VAT and 150 EUR will incur import taxes and duties
USA: Orders over the value of 800 USD will incur import taxes and duties. Orders under this amount will not incur these taxes and duties.
WHAT HAPPENS IF MY PACKAGE GOES MISSING?
All items purchased on this website are made pursuant to a shipment contract. Once your items are picked up by the postal service, the responsibility for those items, purchased from this website, passes to you, the customer.
In the unlikely case that your package is lost or damaged, you are responsible for lodging a claim with the carrier. Australia Post recommend waiting 14 days before assuming a package is lost. If you wish to upgrade your service or add insurance for ease of mind at an extra cost, please email us at customercare@suzu.ltd before you place your order and one of our team members will happily arrange this for you.
Please check that the correct address has been submitted with your initial order, including the building name and unit number if applicable. If you accidentally input the incorrect address, please email customercare@suzu.ltd immediately (within 2 hours) so that it can be amended before the time it is dispatched. Once your order has been sent, SUZU will not be held accountable for any orders placed with incorrect addresses.
